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ducsue's avatar
ducsue
Explorer | Level 3
4 months ago

Unable to edit Microsoft files online

Until a few days ago, I was able to edit Microsoft files (word, excel) online. Now the page loads with a white screen. I am on a free account. I found a thread that says only Business account holder are able to edit Microsoft files online, but this thread is +6 years old. Has the the terms and conditions changed as of recent??

What I have tried to fix this is use Edge, Chrome browsers and clear my cache to no available.

Dropbox Basic
edit
Microsoft Office

8 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey ducsue - sorry to hear you're having issues with this.

    Could you please let me know if this persists on an incognito window with no extensions or plugins running as well? 

    If it does, I'd  appreciate a screenshot as well.

    Thank you! 

  • ducsue's avatar
    ducsue
    Explorer | Level 3
    4 months ago

    Yes, it does. In fact, I only use Chrome incognito to edit Dropbox files online.

     

  • ducsue's avatar
    ducsue
    Explorer | Level 3
    4 months ago

    No, this is all it displayed? Where can I find it's log? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the additional details and the screenshot too ducsue - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

  • ducsue's avatar
    ducsue
    Explorer | Level 3
    4 months ago

    Hi. Not sure if the techs were working on it since, but I have just tested and it's working again. I am able to edit online.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    That’s lovely to hear, ducsue! if you need something else, feel free to ping us here.

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