Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

EmmanuelVancouver's avatar
EmmanuelVancouver
New member | Level 2
2 years ago

Urgent - I permanently deleted files by mistake a couple of days ago. My account is free

I've lost some important files. I accidentally deleted them to regain some space. It happened two days ago.

 

I know in the free version of Dropbox, once you delete files, they're typically removed permanently after a certain period (usually 30 days). During this period, you can recover deleted files from the Dropbox website. However, I can't find them anywhere. I feel like i've deleted them permanently. How can I retrieve those files again? Please help!!!! 

 

 

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    EmmanuelVancouver wrote:

    I've lost some important files. I accidentally deleted them to regain some space. It happened two days ago. ... I feel like i've deleted them permanently. How can I retrieve those files again?


    Unfortunately, if you permanently deleted the files, there's no way to recover them. Permanently deleted files are deleted ... permanently. If you only deleted them (not permanently deleted them), you'd be able to find them in your Deleted Files or possibly your Events page.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!