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Camera Uploads IOS 18 on iPad not working correctly
I have upgraded to iOS 18 on my iPad and updated the Dropbox app. I turned Camera Uploads on, with Upload from set to Camera Roll and Back up set to All Photos. Nothing is uploaded, even though my Camera Roll has over 16,000 photos.
Uploading manually is not an option, as there is no Select All function. In addition, manual upload only allows 400 photos at a time.
The new iOS 18 Photos app no longer has a folder named 'Camera Roll', so I'm wondering if that is the problem?
I logged out of the Dropbox app and back in, which then took me through Set Up your Dropbox. The Upload Photos option seemed like it would work if I chose Imports, but again there is no Select All option. So I went back to the Camera Uploads settings and turned Camera Roll off, and Recently Saved (under Smart Folders) on. Same thing, nothing uploads.
I'm stumped!
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- Megan
Dropbox Community Moderator
Hey TheOwnerBuilderlet's jump right into this!
If you open the Dropbox app on your iPad, and select "New photos only" under your camera uploads, does that make a difference?
Also, it might sound trivial but have you tried uninstalling the app, rebooting the device and then reinstalling?
Let me know more, and we'll take it from there!
Hi Megan, thanks for the reply. Yes, I have tried all those options. When I select New Photos Only, it sets the date to 12 November and uploads all photos since then, but no others. If I set it back to All Photos, it still doesn't load any more.
I've played around with switching various albums on and off, as Camera Roll alone didn't work. I finally found a combination that SEEMED to work - Videos ON and Recent Saved ON. Strangely, just Recently Saved alone did nothing, only started counting for upload once I switched Videos ON. It chugged along for a while - count got past 4000 - then it suddenly stopped and returned to the 30 it had already uploaded. 🤷♀️- Megan
Hey TheOwnerBuilder
If you try using cellular data, does that make any difference?
Also, if you access the app's settings you should have the option to clear its cache. Can you give that a go, and check if your content uploads after that?
I can only use wifi from my iPad, not cellular. I have cleared the cache multiple times. More than enough space available. Scratching my head on this one!
- Megan
Hey TheOwnerBuilder!
If you wish, we can switch to email in order for us to try to reset your camera uploads, and see if that resolves the matter.
Would you be okay with that?
