Cannot create a folder on the website by pressing 'Enter' on my keyboard

Hey candice3​, sorry to hear about that! 

I just tested what you described on my end, and it looks like I'm able to create a folder once I select the designated path, name and then hit "Enter".

I just tested what you described on my end, and it looks like I'm able to create a folder once I select the designated path, name and then hit enter.

If you try a different browser, or an incognito mode on your current one, do you notice the same behavior? 

You also mentioned that you get a different window now. Would you be able to send me a couple of screenshots, in order for me to have a visual too?

Let me know more, and we'll take it from there!

Hey Megan​ 

This is what the new version of the Create Folder looks like. It is not as wide and a little taller.

Tested this in Chrome, Firefox and Opera and get the same result.

Once I type in the Folder name, I can no longer hit enter and have to manually click on Create.

Appreciate you taking the time to look into this.

Thank You

Hi from me too candice3 - thanks for the clarification and the screenshot too.

I just gave it a go on my end on two different devices and I was able to create the folders just fine by hitting enter after I typed the name. 

Have you cleared your browser's cache and/or rebooted your computer since you first noticed this?

Let us know and we'll take it from there. 

Hi Walter​ - Yes I have rebooted my computer and I did clear my browser's cache as well.

It just started two days ago out of nowhere. Not sure why the 'Create Folder' window is looking that way.

I was thinking they rolled out some UI changes and it just hasn't hit everybody yet.

Appreciate your time and help Walter.

Hey candice3, thanks for the additional info.

I went ahead and sent you an email, so we can investigate this internally.

Just reply back to me when you have a moment.

Thanks.

Hey Hannah​ - I have replied back to your email. Thank You