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LishD's avatar
LishD
New member | Level 2
22 days ago
Solved

Can't create new folder in Dropbox folder in Mac

Hello,

I'm on Macbook running Sequoia 15.4

I can't create a New folder inside the Dropbox folder.  As you can see in the screenshot below, the New Folder option is being greyed out.

This is so frustrating because I can create a new folder just fine on any other folder outside Dropbox. 

Fyi, I can create a new folder just fine in Web Dropbox.

DropBox was installed with the Admin account. Therefore, it has admin privileges.

 

Create
desktop
Mac
  • Walter's avatar
    Walter
    8 days ago

    Hi from me too and thanks for the screenshot and additional details LishD 

    This is expected behavior since the option to create new Team folders is only available on the web at this time. 

    Are you having issues with creating them on the website in the location you wanted?

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Hi LishD, thanks for bringing this to our attention.

    Are you part of a Dropbox team, and if so, are you a member or an admin?

    Are you trying to create a folder in the root folder of the Dropbox folder, or in a subfolder under another folder?

    This will help me to assist further!

  • LishD's avatar
    LishD
    New member | Level 2
    8 days ago

    Hi Jay,

    I am a member, and I am trying to create a new folder within a subfolder.

    I am a member of the "Office-Quad" with edit access to the  "Team Folder".

    Also, note that I can create a folder within Dropbox's Web Console in the exact location where I am attempting to create a new folder within the Dropbox application installed on my MacBook.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Hi from me too and thanks for the screenshot and additional details LishD 

    This is expected behavior since the option to create new Team folders is only available on the web at this time. 

    Are you having issues with creating them on the website in the location you wanted?

  • LishD's avatar
    LishD
    New member | Level 2
    8 days ago

    Hi Walter,
    This makes work for our team a bit cumbersome. Are there plans to allow the addition of new folders via the Desktop App in the works?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    While I don't have anything to share on this at the moment, I found this idea if you want to take a look and up-vote to show your interest as well LishD 

    Let me know if there's anything else you'd like to ask or add. 

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