Forum Discussion

JerryL406's avatar
JerryL406
Explorer | Level 3
2 years ago

Can't download files from an email link to MacBook Pro

I do not have a way to download a file that comes to me in an email link on my MacBook Pro; but, I can on my iPad. What setting/option that I need to select on my MacBook Pro to have the option to export the file to my computer?

Download
Share
shared links

1 Reply

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JerryL406, thanks for letting us know about this.

     

    If I understand correctly, you're not able to download a file to your computer that someone sent you through a Dropbox shared link, right?

     

    When clicking on the link, to open the page, there should be a "download" button at the top of the page, on the right.

     

    If you don't see that on your end, can you send us a screenshot of what you see, so we can check it out?

     

    Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!