Downloading from the website is slow and syncing is stuck on my macOS desktop app.

Maria081 wrote:

I am paying for the dropbox essentials plan, however I am unable to:
- Download ANY file
- Sync my computer AT ALL

You need to provide more information before anyone will know how best to help you.

What operating system? What version of Dropbox are you running? What is it's status when you hover over the icon in your system tray (Windows) or menu bar (Mac)? How are you trying to download your files; is it through the website? If so, what browser? Have you tried another browser? etc., etc.

Without some details of the problem and environment, we won't know how to help.

Hi, thank you for your reply

I have tried downloading files from the website but they take ages to download. I have tried other browsers.

But the real issue is the Dropbox app. When I hover over the icon on the menu bar it says "syncing 11 files", that never synchronize in the end. Nothing is downloading. Nothing is moving

Operating system: macOS sequoia 15.5. Latest version of Dropbox. Never had this issue before

Any ideas would be greatly appreciated.

Thank you

I would be very happy just to download the previous version, where at least things were working.

Maria081 wrote:

When I hover over the icon on the menu bar it says "syncing 11 files", that never synchronize in the end. Nothing is downloading. Nothing is moving

So syncing is stuck. Have you tried https://help.dropbox.com/sync/files-not-syncing ?

A simple reboot will often help?

Hey Maria081​, I hope you're doing well!

Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

If you're still facing the same issue, I would suggest quitting the app, or even signing out and back in.

Feel free to also hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the app's current syncing status.

I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. 

Keep me posted, and we'll take it from there!