Forum Discussion

fooosco's avatar
fooosco
New member | Level 2
9 months ago

Dropbox desktop app on Mac not syncing 1.8 GB worth of data.

Hello,

I’ve been a Dropbox user for many years and have always been very satisfied with your service. However, for the past few days my Dropbox app on macOS has been stuck syncing around 1.8 GB of data (approximately 2,900 files).

I have already tried uninstalling and reinstalling the app twice, but the problem persists—and indeed seems to have worsened, as now the entire Dropbox folder is syncing extremely slowly. New files aren’t uploading at all.

For reference, I’m using a MacBook Pro (2017) running macOS Big Sur (version 11.7.10).

Could you please advise on any further steps I can take to resolve this? I’m happy to provide additional details if that would help.

Thank you very much for your assistance.

desktop
Mac
sync

14 Replies

Show More
  • fooosco's avatar
    fooosco
    New member | Level 2
    9 months ago

    Indexing is over, but the problem seems to persist. Now it is stuck uploading 246 files and downloading 2328 files...

    The same hundreds of files which are not existing on my hard drive appears again on top of syncing list

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    In this case, can I send you an email in order for us to have a closer look into this fooosco? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey fooosco, hope it’s OK to jump in.

    I’ve logged a ticket for you. Please reply to it, when you can, and we can look into this further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!