Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Chris404's avatar
Chris404
New member | Level 2
2 years ago

Dropbox stopped syncing 2 weeks ago. Where are the files?

About 2 weeks ago my Dropbox files stopped syncing from my PC to the cloud. I noticed it today when I tried to use the right-click menu in my Dropbox PC folder to share a link. It was not working. I looked at the dropbox app in my system tray and saw it stuck on "Updating account." I logged into the dropbox website and noticed the 2 week gap between the files in on my PC's dropbox folder and the site. 

 

I had to uninstall Dropbox and reinstall it on my PC. Now after everything re-synched, the files in that 2 week gap are gone. When one places a file in the Dropbox folder on your PC and it fails to sync to the service, where does it go? Is there some cache location I can check to recover these files? There were no errors or warnings or anything to tip me off that this could be a problem.

desktop
dropbox business
sync
Windows
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Chris404, thanks for reaching out to our Community.

     

    Unfortunately, if the files never made it to our servers, I'm not sure if there's a way to recover them.

     

    You can find the cache folder by following the steps here, to see if you can locate them.

     

    I hope this helps.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!