Forum Discussion

ds1234's avatar
ds1234
New member | Level 1
10 months ago

File request isn't listed in my account

I have a basic plan and sent the link to someone to add in some files. They have added them, but now the folder does not show in my list of file transfers? Can anyone help explain? An old one is still showing, but not this new one. 

7 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey ds1234, thanks for joining our Community!

    Just to clarify, are you perhaps referring to a file request instead of a transfer?

    If so, have you checked this page?

    Keep me posted.

  • ds1234's avatar
    ds1234
    New member | Level 1
    10 months ago

    Thanks Hannah. I have checked that page, but the one I'm looking for isn't on there. I have the link that I sent for them to add in the files if that helps? But other than that, I can't see any proof it ever existed! 

    Thank you

  • ds1234's avatar
    ds1234
    New member | Level 1
    10 months ago

    Yes, sorry it was a file request link I sent. There is nothing in the sharing tab unfortunately 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I see, thanks for the clarfication ds1234 

    If you open a new file request now, do you see it being listed on this page then? 

  • ds1234's avatar
    ds1234
    New member | Level 1
    10 months ago

    Yes, that appears fine. Is there any way if I share the link with you that you can see what account it is linked to? 

    I just added something to a test one, and got an email saying something had been uploaded, but I never got this for the one that has gone missing. Which makes me think it could have been linked to a different account or something? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I'm afraid that wouldn't be possible ds1234 

    If you have more than one Dropbox account though, you can try logging into each one of them and checking your file requests page. 

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