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DaleInLA's avatar
DaleInLA
New member | Level 2
2 years ago

How do I get a Live Human for Tech Support at Dropbox

How do I get a Live Human for Tech Support at Dropbox??

 

Need Human Help - I pay alot $$

 

 

5 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Make sure you are logged in to the paid account and go to www.dropbox.com/support

     

    All options applicable to your account are listed there. Phone support, however, is only available for paid Business users (note not free trial ones)

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    DaleInLA wrote:

    How do I get a Live Human for Tech Support at Dropbox??


    Phone support is available to Business account customers and can be initiated from their admin console via a call back. All others can find the support options available to them on the Support page. Paid accounts have access to live chat and priority email support (via a ticket system).

     

    What's the issue that you need help with? Someone here might be able to help you, or direct you in the correct course of action.

  • hazardtown's avatar
    hazardtown
    New member | Level 2
    2 years ago

    I am a paid business user.. so where is the PHONE NUMBER to reach a human?  

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    hazardtown wrote:

    I am a paid business user.. so where is the PHONE NUMBER to reach a human?  


    Also, it's not a phone number for you to call. Phone support is handled via a call back. You enter your phone number and someone from Support will call you. There is no published number.

     

     

    This form can be found in your Admin console (if you're a team admin) by clicking on Help in the left side navigation.

     

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