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I can't invite new members to a folder, it's asking me to upgrade to Dropbox Business.
I am trying to invite a new email address to my folder but I am getting blocked by a pop up for a free trial of DropBox Business. I click on "Not Now" but it just reverts back to the folder page and does the same thing again when I click on Invite Members
Hello! I am sorry to hear you're having trouble sharing a folder. Would you mind sharing a screenshot of where you're trying to add a person to the folder? You might be inadvertently inviting someone to your account, as opposed to just the folder. You should click on a "Share" or "Share folder" button instead. Let me know if that helps!
7 Replies
- Megan
Dropbox Community Moderator
Hey bacreman, let's jump right into this!
I'm assuming that you're currently in a Dropbox Basic plan, right?
Is it possible that you sent too many invites at once? If I were you, I'd also try switching to a different browser, or incognito tab just to observe if the behavior remains the same.
I'll be waiting for your updates!
Yes, DropBox Basic, and I tried another browser and it is still happening
also, only one invite, so I don't think it can be that I sent out too many?
I've "hovered" over folders and don't get an option to share, and yes, this is happening on other folders that I test.
I appreciate you trying to help Megan - hopefully we can get this back to normal!
AnastasiaDBXDropbox Product Manager
Hello! I am sorry to hear you're having trouble sharing a folder. Would you mind sharing a screenshot of where you're trying to add a person to the folder? You might be inadvertently inviting someone to your account, as opposed to just the folder. You should click on a "Share" or "Share folder" button instead. Let me know if that helps!
That worked Anastasia - thank you!
