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joshcgoh's avatar
joshcgoh
New member | Level 2
6 months ago

I can't save an Adobe PDF file with Windows File Explorer open

I can't save an edited PDF with the Windows file explorer open. I thought it was because another user had the file open, but then I discovered that I can save the file if I close the file explorer first, which doesn't make sense. I get an Adobe Acrobat message stating, "The document could not be saved. The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder." I removed all other devices from the Dropbox account and that did the trick for a little while, but now I'm getting this message again any time I edit a PDF and try to save it where it is. I close the window, hit save, and locate the file again. How can I fix this so I don't have to close the file explorer every time I edit a document in Dropbox on desktop?

 

2 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi joshcgoh, thanks for bringing this to our attention.

    If you quit the Dropbox desktop application and then try to save a PDF file, are you able to save it?

    Is this only occurring for PDF files, or for any other filetype in your Dropbox folder?

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi joshcgoh, just checking to see if you saw our last reply. 
    If you still need any help, feel free to reach out to us with the information we requested.
    If your issue has been solved, let us know what worked for you!

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