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Sambowtell's avatar
Sambowtell
New member | Level 2
10 months ago

I'm getting an error when sharing a link, why?

Trying to share this link but the error comes up - the files are all there??? Suggestions?

 

Error (400)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. 

 

[Removed as per Community Guidelines]

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Sambowtell, thanks for bringing this to our attention.

     

    Is this error only occurring with this shared link, or do other shared links on your account get the same error?

     

    This will help me to assist further!

  • Sambowtell's avatar
    Sambowtell
    New member | Level 2
    10 months ago

    its happening with a few links but not all weirdly. Also I run training so I send out pre-work for people and they access the link rather than me adding their emails

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Are you certain that you copied the full shared link correctly?

     

    Could you create a test file with a new shared link to see if that works?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    That link seems to work fine. It's possible that there could be a random issue affecting the shared link that doesn't work. 

     

    You can try deleting the link entirely, and then creating a new shared link for the same folder to see if this helps. The URL will be changed for the shared link, just so you're aware.

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