One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Immico_au
23 days agoNew member | Level 1
"Make Online Only" not working with new Surface Laptop 7
I recently got the Microsoft Surface Laptop 7th Edition, and I'm facing issues with enabling the "Make Online Only" and "Make Available Offline" options in Dropbox. Likewise, in the Dropbox Preferences console under the Sync section, I can't find the "Save hard drive space automatically" or "Default sync state for new files" options.
I've tried uninstalling, rebooting, and reinstalling Dropbox as an administrator multiple times, even disabling the antivirus and firewall as some have suggested, but the problem persists. Any advice or solutions would be greatly appreciated!
- Jay
Dropbox Staff
Hi Immico_au, thanks for bringing this to our attention.
Could you confirm the exact version of Windows that you're running on your device?
Screenshots showing the section where the missing options to save hard drive space automatically, and the right click context menu on a file in your Dropbox folder, would help help greatly.
This will help me to assist further!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!