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Forum Discussion
My camera uploads stopped uploading new files on my iPhone.
Until May 18, all the photos I take with my iPhone (iOS 18.1.1) were automatically sync'd into my Dropbox Camera Uploads folder. Since then, the new images are not going into the folder. My phone is fully charged, on strong wifi, and I haven't changed any settings. How do I get it to continue uploading photos to the Camera Uploads Dropbox folder?
3 Replies
- Jay
Dropbox Community Moderator
Hi Michael L.80, thanks for bringing this to our attention.
Could you confirm the version of the Dropbox mobile app on your device?
How much space do you have left on your phone, according to the iOS settings?
Keep me updated with any details!
Thank you Jay! App version is 426.2.2; iOS says I have 747GB of 1TB used (so should be plenty available). Dropbox itself also has 275GB space left.
- Megan
Hey Michael L.80, let me jump in here!
Do you have another app that backs up or edits your photos?
Have you tried clearing the app's cache, then uninstalling it, and try restarting your phone before you reinstall?
If this doesn't work, could you include a screenshot of the Camera Uploads settings in the Dropbox app, and your Dropbox permissions settings?
(Note: The latter are settings for your device, not the Dropbox app.)On iOS, find this by opening the “Settings” app on your iPhone or iPad, and then tapping “Dropbox.”
