We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Su Graham's avatar
Su Graham
Explorer | Level 3
30 days ago

My pictures aren't showing on Dropbox on my laptop but they are there on my other device

any ideas would be grateful

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    29 days ago

    Hi Su Graham, thanks for bringing this to our attention.

    Could you confirm that the Dropbox desktop application is currently running and syncing normally on your machine?

    If you add a new file on your computer, does that file sync to the Dropbox site?

    Keep me updated with any progress!

  • Su Graham's avatar
    Su Graham
    Explorer | Level 3
    18 days ago

    having probs again today pictures downloading onto Dropbox on my mobile but failing to be added onto my laptop

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    18 days ago
    Su Graham wrote:

    having probs again today pictures downloading onto Dropbox on my mobile but failing to be added onto my laptop

    Have you done what Jay​ suggested? That is the info we need before we can help any more. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!