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webrand's avatar
webrand
New member | Level 1
10 months ago

Owner of shared folder deletes account, can I still access the shared files

Hello

Company A was taken over by Company B. Company A shared some folders with Company B.
Can company A now delete their account, even though they're still owner without company B losing the shared folders? Or does company B need to copy the files from the shared folder to a private folder?

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey webrand - thanks for using Dropbox and welcome to the Community!

    In this case, just to be safe, you can change the shared folder's  owner using these steps before Company A deleted their account. 

    I  hope this helps!

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