Forum Discussion

jsingh2024's avatar
jsingh2024
New member | Level 2
2 years ago

Receiving message : "Uploads paused" even though my connection is great.

I signed up for 15TB plan. I also have a 3 Gbps up/down internet speed. Internet connection is working perfectly fine however keep getting the "Uploads paused - Make sure your internet connection is stable" message. This is very annoying. 
Please advise

Thanks

desktop
sync
upload

3 Replies

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi jsingh2024 

     

    Thanks for reaching out to us.

     

    Let's start by checking if you can check online to your account via dropbox.com ?

     

    In order to help you with this would you be ok for us to contact you by the email linked to this account ? 

     

     

  • jsingh2024's avatar
    jsingh2024
    New member | Level 2
    2 years ago

    Hello, 

    Thanks for the prompt response. 

    You can contact me via email in regards to the issue.

    Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jsingh2024, thanks for that.

     

    I just sent you an email, so we'll continue investigating there.

     

    Cheers!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!