We’re aware of an issue causing slower load times on the Dropbox Community forum. It should be resolved soon. Thanks for your patience! 

Forum Discussion

hamarb123's avatar
hamarb123
New member | Level 1
10 months ago

Temporary ban not lifted after 24 hours like it said it would be

I got this email the other day:

Hi Hamish,

Your sharing activity has been suspended for 24 hours due to issues with one of your files.

Your links won't work during this time, and you won't be able to create new ones. If you think this was done in error, you can restore your sharing now:

I saw it later, 24 hours after it came through, but the links still had issues and I tried to unban myself, but it said this:

Unable to unban account

There was a problem. Please contact support for further assistance with removing your temporary ban.

And I ended up on this forum. Could someone please help me figure out what the issue is, and how I can resolve it?

Shared Links

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi hamarb123, thanks for bringing this to our attention.

    Could you attach a screenshot showing this error message you're receiving when creating a new shared link on your account?

    This will help me to assist further!

  • hamarb123's avatar
    hamarb123
    New member | Level 1
    10 months ago

    Hmm, it seems to be fine now when accessing link - I clicked the restore sharing button in the email to get the error I saw earlier (second quote block in original post). Maybe it's already restored, and just got confused since I clicked it after it was restored?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the info, it sounds like the shared links are now functioning again from what you've described. Enjoy your week ahead!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!