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ALS_'s avatar
ALS_
New member | Level 2
5 months ago

The "background app refresh" setting for the Dropbox iOS app is greyed out

I am trying to upload video from my iPhone automatically and in the background. I want this to happen on cell data or WiFi and whether or not the app is open.  The setting "Background App Refresh" is greyed out and cannot be turned on.  It would be nice if I could put them in a folder to which they would not be deleted if deleted from my phone.

iOS
Mobile
upload

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi there, ALS_, thanks for joining our Community!

    Would you mind sending us a screenshot of the setting in question?

    Also, what's your iOS version and Dropbox app version?

    You can see the Dropbox app version by opening the app, tapping on "Account" and then on the gear icon.

    Thanks in advance for the info!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi from me too, ALS_! I was wondering if you had the chance to check out Hannah’s reply above. 

    If you did, and the same issue persists, feel free to get back to us with more details and we’ll be happy to look into this.

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