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Forum Discussion
The Dropbox website is glitching and freezing
Over a month ago I uploaded some files to share with a client and since then some time after, the website seems to be glitching and the files show as a flashing on the screen and I can't get the site to work after I click on share or anything else and freezing starts. This is still going on and I have installed 3 different apps and all are doing the same thing. I'm at my wits end.
6 Replies
- Hannah
Dropbox Community Moderator
Sorry to hear about this, Misery1313.
Have you tried accessing our website from a different browser or from a private browsing/incognito window to see if that helps?
Also, when you say that you've "installed 3 different apps", can you give me some more info on that? Which apps are you referring to?
Thanks in advance.
Hi, sorry. I said apps, I meant browsers. I did realize using my phone app had no issues. The website though seems to be acting weird using the 3 different browsers. I used Chrome, Mozilla and Edge.
- Hannah
No worries, Misery1313 and thanks for the clarification.
Are you using Dropbox on a mobile browser or on a computer?
Can you let me know which version of Chrome you're using?
I was using the newest vers of all 3 browsers I listed on a computer.
- Nancy
Can you also test this via an incognito window on your current browser? I’d like to check if that’ll help at all.
The same thing is happening to me. One photo in a folder is flashing. If I try to delete (or any other file), everything freezes and I get a message to wait or exit. Waiting doesnt do anything. Per above, I have tried on Chrome (Version 135.0.7049.115) if both regular and incognito windows, and Safari(17.4.1), Please help
