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GREG BARTON's avatar
GREG BARTON
New member | Level 2
24 days ago

"This file requeste has been closed, deleted, or never existed" error after restoring the account.

HAD OUR ACCOUNT HACKED, THEN RECOVERED.  THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED

Account Access
Error Messages
File requests

5 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    Thanks for your post here, GREG BARTON. 

    Was your Dropbox account restored after contacting our support team, by any chance? If yes, can you please send me the ticket number from your convo with them? 

    Feel free to send me a screenshot of any errors you're receiving, too.

    Let me know more details.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        24 days ago

        Thanks for the ticket number and the screenshot, Greg! Are you seeing the same error message for all of your previous file requests? 

        How about your old Dropbox files? Can you see everything restored on this page? 

        I’d just like us to isolate the issue as much as possible and proceed to the next step.

    • GREG BARTON's avatar
      GREG BARTON
      New member | Level 2
      24 days ago

      https://www.dropbox.com/request/Q4a0GevyOGtuUoTNNrxs

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