Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JackBill94's avatar
JackBill94
New member | Level 2
2 years ago
Solved

Trouble creating new folder in the root of my account, when using the app.

got drop box syncing on two different devices and its working fine.

issue I'm having is that we can not create a new folder in the root of the drop box sync.

the setting is turned on to allow this so it isn't that. 

 

from what I can see is the permissions for the group everyone has special permissions denied.

when I remove this or try to edit the permissions the second i save and go back in it reverts any changes I've made.

 

with this happening on two different devices and two different versions of Windows its making me believe that it is potentially an update to drop box that's caused this 

Create
desktop
  • JackBill94's avatar
    JackBill94
    2 years ago

    this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.

5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JackBill94, welcome to our Community! 

     

    Would you mind clarifying if you're using an individual account, or if you're part of a Dropbox Team? If so, then is it possible that you recently updated to the new Dropbox Team Space as described here?

     

    If you use the website, I'm assuming you don't face the same thing, is that so? 

     

    Let me know more, and we'll take it from there! 

  • JackBill94's avatar
    JackBill94
    New member | Level 2
    2 years ago

    Hi Megan,

     

    im not sure how to check this sorry.

    but it does work when trying to add the folder on the browser.

     

    Thanks

    Jack

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You can check your account's plan in your account's settings under the plan tab if needed JackBill94 

     

    When it comes to the issue with the desktop app, could you clarify if you're getting any particular errors? If so, we'd appreciate a screenshot too.

     

    Also, what is your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? 

     

    Did you install the app with admin privileges in the first place?

  • JackBill94's avatar
    JackBill94
    New member | Level 2
    2 years ago

    this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear it's back up and running and thanks for keeping us in the loop too JackBill94 

     

    Let us know if anything else comes up!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!