Why can't I share files even after upgrading my account?

Hi mordche, thanks for messaging the Community.

Did you receive an email notification regarding your shared files or links?

Have you recently shared any links that could've been accessed by many users, or downloaded multiple times?

I look forward to your response.

Just jumping in to provide some possible explanations and sharing resources from the help center that may shed some light:

Quick Guide

1. Wait 24 hours; the suspension typically lifts automatically.
2. Reduce link sharing spread – avoid mass automatic downloads.
3. For frequent high-volume usage, consider upgrading to Plus or Business.

Common Causes

• Exceeded download or bandwidth thresholds (e.g., Basic: 20 GB/day).

Possible Fixes

• Pause sharing and wait 24 hours for auto restoration.
• Use a paid plan with higher limits or switch to requested link mode.
• Create time-limited shared links to control usage.

Official Help Center References

• Explanation of bandwidth limits and suspended sharing for excessive traffic.

You have been banned for some reason. As you have now paid contact support via http://www.dropbox.com/support - note it doesnt work if you are on a trial AND removing bans doesnt work for bandwidth breaches if you do a trial, only if paid