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SusanKR's avatar
SusanKR
Explorer | Level 3
11 months ago

250MB Promo - Not working after I completed steps.

I received an ad via email which included a 250MB account storage promo. Dropbox send these regularly but this time I noticed Dropbox included a small storage bonus. I clicked the link and it brought me to my Dropbox account. A pop-up appeared on my account that had me click through to review some new features on Dropbox. After completing those steps, nothing changed with my total storage. My account storage has been at 5.88GB's for over a decade and after following the instructions in the promo, it still remains at 5.88GB's

 

Here's the promo email:

 

Is there anyone else having an issue redeeming this promo? Alternately, is there a Dropbox representative that can assist?

 

Thank You,

Susan

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago

    SusanKR wrote:

    I received an ad via email which included a 250MB account storage promo.


    That sounds like the bonus earned for completing the Getting Started steps when you first create an account. As you've had your account for over a decade, and it's already more than the default 2GB, you likely already completed those steps and earned the bonus.

     

    Go to your Referrals page and expand the Other ways you've earned section until you reach the beginning for your account. You'll probably see the 250MB bonus there already. Assuming that's the case, you may not be eligible to earn it again as each bonus type can only be earned once.

     

     

     

     

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