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Elena111's avatar
Elena111
New member | Level 1
5 days ago

Backups are taking up space in my account but cannot be found anywhere

 

My Dropbox shows that over 1GB of space is taken up by backups, but I can’t find any trace of them to delete. I’ve checked the web version, the Windows app, and the mobile app, but there’s no sign of any backups anywhere.

The most frustrating part is that without a subscription, I can’t even contact support, and I’m almost certain I’ve gone through every possible setting to locate these backups. Yet, there’s absolutely no indication of where they are or how to remove them.

Has anyone encountered this issue before? Is there any workaround to find and delete these invisible backups? Any advice would be greatly appreciated!

 

  • Thanks for letting us know about this, Elena111.

    Can you please try the steps here, to see if they help at all?

    Let me know how it goes.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for letting us know about this, Elena111.

    Can you please try the steps here, to see if they help at all?

    Let me know how it goes.

  • Elena111's avatar
    Elena111
    New member | Level 1

    Thank you so much, this really helped. A backup was stored on external storage when I accidentally clicked to create a backup. It's a pity I couldn't find this wonderful link anywhere to view the current backups. Please add a button to navigate to the link dropbox.com/backup/all for the web version of the app; it would be very convenient.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hope you don’t mind if I jump in, Elena111. There’s actually a button for this on your Dropbox web account. 

      You can click on the button you see below on www.dropbox.com and then, select “Backup” from the drop-down menu:

      • Elena111's avatar
        Elena111
        New member | Level 1

        Thank you very much, this button is really there, I feel stupid 😅