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Can't access shared files on my Basic plan, due to space.
The company I work for is sharing files with me. I can't join the files because my basic plan says I don't have enough space. However, the other contracts all have a basic plan and can join these shared files with no difficulties. Why can't I join them?
Hey Shannon6, let's jump right into this!
When someone is a member of a shared folder, that folder exists in their own account and takes up space in their account. They need to have enough available space for everything in the shared folder.
If you have no space, it'd make sense that you can't add it to your account.
If you want to access some files without affecting your own space, the person that shared the folder with you, will need to send you a "can view" shared link instead.
I hope this helps!
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- Megan
Dropbox Community Moderator
Hey Shannon6, let's jump right into this!
When someone is a member of a shared folder, that folder exists in their own account and takes up space in their account. They need to have enough available space for everything in the shared folder.
If you have no space, it'd make sense that you can't add it to your account.
If you want to access some files without affecting your own space, the person that shared the folder with you, will need to send you a "can view" shared link instead.
I hope this helps!
Makes sense! I'll share with the company. Thanks!
