Forum Discussion

HamishL's avatar
HamishL
Helpful | Level 6
2 years ago
Solved

Dropbox is saying I have 200 GB of data. I have deleted everything & checked backups across devices

PLEASE HELP

Storage space
  • HamishL's avatar
    HamishL
    2 years ago

    Okay looks like ive been able to resolve the issue, For some reason a shared folder that I had offline was taking up space even though it wasn't on my computer. It was nt letting me delete it but I just then was somehow able to force delete it.

     

    Thanks

11 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey HamishL - sorry to hear you're having issues with this.


    Could you please clarify what's reported in your plan tab in regards to your account's quota?

     

    Thanks!

  • HamishL's avatar
    HamishL
    Helpful | Level 6
    2 years ago

    Can you see the screengrabs above?

     

    And yes have tried signing out and back in

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HamishL, we can’t see your screenshots, I’m afraid. Are you uploading them here by clicking on the following button above your message box?

     

     

  • HamishL's avatar
    HamishL
    Helpful | Level 6
    2 years ago

    This "insert image" option is only giving text boxes. Source. Image Description. Dimensions.

     

    TBH I am really disappointed with Dropbox's help capabilities. Firstly I don't understand how you can't just looking into my account. 

    Secondly, this all feels like a ploy to make this so difficult I will just pay for storage. 

    The fact that I can't get "live chat" help unless I pay is also attesting to this. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi HamishL, could you try copying and pasting your image into your next reply to see if this helps?

  • HamishL's avatar
    HamishL
    Helpful | Level 6
    2 years ago

    Okay looks like ive been able to resolve the issue, For some reason a shared folder that I had offline was taking up space even though it wasn't on my computer. It was nt letting me delete it but I just then was somehow able to force delete it.

     

    Thanks

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!