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Gadgetman999's avatar
Gadgetman999
New member | Level 2
7 months ago
Solved

Dropbox referral shows as "ineligible" when using the same LAN.

Hi,

I went around a friend's house to help him setup a new dropbox account on his windows PC (for the first time) and we installed the desktop app.  My own computer was on the same LAN whilst doing this

Under my "Refer a friend" option, his account is showing as ineligible.  I understand from this forum it is because I was on the same LAN at the time, but I also understand that a DropBox support staff can correct this if they read this Forum article.

Here's hoping

Thank You

 

 

Referrals
Storage space
  • Gadgetman999's avatar
    Gadgetman999
    7 months ago

    Wow Megan, what wonderful service.  Thank you so much for your help.  All working great now!

    Have a lovely and peaceful day

    Kind Regards, Gadgetman999

18 Replies

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  • MrRuf's avatar
    MrRuf
    New member | Level 2
    6 months ago

    Hey Hannah.

    Well, that wasn't obviouse for me. But no, he has not. He missed the message and it is not in his mailbox anymore - niether in the inbox nor junk. 

    Is it possible somehow to get such a message again?

    P.S.: we tried to go through this the link (dropbox.com/home?send_verification_email=1) indicated by the Help Center, but it didn't work out.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi MrRuf, when you invited your dad via the referral link, did they attempt to activate it while on the same network as your own computer?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey MrRuf, no worries, we'll get to the bottom of this!

    Can you ask your father to try these steps? 

    If this doesn't work, I'll reach out via email, in order for us to investigate further. Thanks!

  • MrRuf's avatar
    MrRuf
    New member | Level 2
    6 months ago

    HeyMegan​ ,

    Yeah, that’s exactly what he did and I mentioned in my previous comment. 

    The last he’s done is that he submitted a request to the support team. 

    Cheers. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey MrRuf, would you mind sharing the ticket number reference, in order for me to locate it on my end? 

  • MrRuf's avatar
    MrRuf
    New member | Level 2
    6 months ago

    Hi there,

    The ticket number is 25218543. And it seems the email was verified as, accordingly to the support team response, otherwise it isn't possible to share files (but it is). 

    In this case, I still have no idea why my dad's email is "ineligible" for referral.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Don't worry MrRuf!

    I just sent you an email, in order for us to have a closer look into this.

    Reply back to me, and we'll take it from there. Thanks!

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