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Mutual Friends's avatar
Mutual Friends
New member | Level 1
11 months ago
Solved

Dropbox says it can't sync due to insufficient disk space on my Mac, but I have more than enough.

Dropbox is saying it cannot sync files to my desktop with a;

'Can't sync, not enough free disc space' warning

Although my desktop has over 1TB of free space

No backups are taking up space, cache is cleared, all files not in use are set to online only (even if they were to download they wouldn't take up a terrabyte of space

 

  • Hi there Nancy

    Thanks for the swift reply - it turned out to be old Time Machine lookups that Dropbox was still registering.

    Had to clear them manually via Terminal but seems to have done the trick!

6 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Mutual Friends, welcome to our Community.

    Can you also send me a screenshot of the “Can't sync, not enough free disc space” error you’re receiving? 

    Does restarting your computer make any difference to the hard drive usage you see or not really?

    Let me know what you find.

  • Mutual Friends's avatar
    Mutual Friends
    New member | Level 1
    11 months ago

    Hi there Nancy

    Thanks for the swift reply - it turned out to be old Time Machine lookups that Dropbox was still registering.

    Had to clear them manually via Terminal but seems to have done the trick!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    We're glad to hear you sorted this out in the end and thank for keeping us in the loop too Mutual Friends 

    Take care and let us know if anything else comes up! 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi Mutual Friends  and welcome to the Dropbox Community 😊. I’m so glad to see you’ve resolved your storage space issue and can now save the files you need without any hassle.

    On a separate note, I’m Theresa, a Community Manager here at Dropbox 👩‍💻. I’d love to hear how you use Dropbox that's if you’re open to sharing. I’d be excited to learn your Dropbox story 💌. You never know, we might have some tips or tricks to help you make the most of Dropbox and its features 💡✨.

    Hope to hear from you soon 🤗,

    T 😸(Dropbox Community Manager)

  • NJBarnes's avatar
    NJBarnes
    New member | Level 2
    9 months ago

    Hi all.  I have a similar issue.  I have migrated to a new Mac mini M4 with 4TB and then as I was short on space migrated Dropbox to a RayCue hub with 4TB SSD storage.  I'm getting 'can't sync, not enough free space' on the hub.

    Now I am confused.  In Finder it says I have 1.71 TB available, but in Disk Utility it says it's full.  Is this another Time Machine problem?  

    Any help gratefully received :-)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    HI NJBarnes, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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