File size display completely wrong on Dropbox.com

Hey Marcelo L., thanks for posting here today! 

Does this happen when you use a specific browser, or do you notice the same results when using an entirely different one? If I were you, I'd give it a go. 

If you test it with a smaller folder (so that it's easier to calculate the content there), and then try to individually calculate the files in it, does it give you the correct results?

Let me know more, and we'll take it from there! 

Megan

I obtained the poor results initially with Safari on Mac, and I just tested with Edge on PC and I get exactly the same folder sizes, so it's a bug on your end, and not a browser issue.

"If you test it with a smaller folder" — I understand what you mean here but I don't understand the point of this exercise.

I'm telling you that there are (a) large folders that appear with zero size and (b) large folders that appear with very small size.

This is clearly a bug.

I can work with you and tell you EXACTLY which folders if you want.

Does this answer your questions?

Thanks for the additional information and giving this a go for us Marcelo L. 

Could you maybe send us a couple of screenshots so that we can have a visual too? 

Walter 

I'd be happy to, via email, as I don't want to have this here in public.

What's your email?

You know mine (see my account info) — you can email me there if you want.

I'd also be happy to walk you through this over the phone.

MeganWalter 

I have not heard from you on this, can we work on fixing it please?

Hi from me too, Marcelo L.! I had a look into our system and I can see you’ve logged a ticket with our support team; they’ll review your case as soon as possible (you can also email them your screenshots in the meantime). I’ve left them an internal note on your behalf, as well.

harrydbxcan you chime in here?

Customer Support is extremely slow in responding. This morning they pinged me asking for a screenshot which I promptly sent, and it's been radio silence the entire day.

I noticed that you implemented this very basic feature recently but frankly it needs improvement.

Even when I do "calculate size" manually for the folder, well, it solves the problem for that folder.

But if I click around and then come back, the calculation is gone!

When I scroll down among my hundreds of folders, MOST of them have no size next to them.

This makes it IMPOSSIBLE to SORT the biggest offenders (largest folders).

How else are we supposed to figure out what's taking space?

I have 22 TB of data which is the absolute max you support so I need to find stuff to delete but you're making that job impossible.

That's what I'm trying to do here. So far, no luck.

Hey Marcelo L. - thanks for the updates on this.

I can see that a member of the team got back to you on your ticket, so I'd suggest taking a look at your inbox for their message.

Let us know if you have anything else to add or ask in the meantime.