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Forum Discussion
Getting 'out of space' messages but I'm a member of a team account
I work for at church, which has a dropbox account. On a regular basis, Dropbox drops me off and says I do not have enough storage. Alas, it is a work account with multiple users! I am one.
Since the account does not allow us access to humans, I have been unable to resolve it this time And then bar from accessing the account and can no longer do any shared work with other members of the team
Any council you can offer to help me stop this occurring on a regular basis? It is time-consuming to try to make it work when only some levels of membership allow human contact through dropbox
Thank you in advance for your assistance
7 Replies
- Hannah
Dropbox Community Moderator
Welcome to our Community, MHCC Music!
Just to confirm, you're getting messages that you're out of space, even though you're a member of a Dropbox team, right?
Is it possible that you're signed in to a personal account, instead?
What kind of plan do you see in your plan page here?
Let me know what you find and we'll go from there.
I am consistently using my work email and password. I’m a worker bee and do not have access to the master account info.
The office admin has a login for the master account. She gave me the information for login under her account. The downside is it demands a security code which goes to the office number which means I only have access if she is at her desk…not a usable system if she’s not there and/ir if I am attempting to work from home.
- Rich
Super User II
MHCC Music wrote:
I am consistently using my work email and password.
While logged in to your team account, visit this page and let us know what plan it says you're on.
What it sounds like is that you're actually signed in to a personal account and aren't actually a member of the team account. You may simply be a member of a shared folder, instead of the team, which could result in you running out of space.
The office admin has a login for the master account. She gave me the information for login under her account.
Keep in mind that sharing credentials like this is a violation of the Dropbox terms and could result in the account being disabled. If you need access to the admin features within a Team account, then the team admin has the ability to make your own account an admin.
This is the only email I have ever used for my work account. It is important to me to keep the two separate. There is almost nothing in my personal account. Purposefully.
i cannot log into the admin portion. I am a worker bee not an admin.
Am I misunderstanding something?
- Rich
MHCC Music wrote:
This is the only email I have ever used for my work account. It is important to me to keep the two separate. ... Am I misunderstanding something?
Personal account isn't referring to a separate account that you use for personal purposes. A personal account is a non-team account. Any Basic, Plus, Essentials or Family account is a personal account. You can have an account with your work address and it's still a personal account if it's not a member of the team.
Please check the Plan page that I linked to and let us know what plan it says you're on.
OK, I’m beginning to think the work account neglected to sign me up as part of the work team.
i have always used this email exclusively for work and my personal email for personal business.
what is the work admin supposed to do so that the work email is under the umbrella of that entity’s account?
Thank you. I’m
- Rich
MHCC Music wrote:
what is the work admin supposed to do so that the work email is under the umbrella of that entity’s account?
They need to invite you to join the team. This is not the same as simply inviting you to join a shared folder. A shared folder exists in your account and takes up space. If you're a member of a team account, your account is merged into the team (they own your account) and you gain access to their resources. This will use one of the team's paid licenses, if one is available.
