Forum Discussion

Damla7363's avatar
Damla7363
Explorer | Level 3
8 months ago

I accepted the invitation and verified my email but didn't get my referral bonus

Hi, I accept the invitation and verify email and everything but couldnt get free 500mb space

7 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 months ago
    Damla7363 wrote:

    Hi, I accept the invitation and verify email and everything but couldnt get free 500mb space

    Have you installed the Dropbox application on a unique computer (one that has never had Dropbox installed previously)? Mobile devices don't count for referrals.

  • Damla7363's avatar
    Damla7363
    Explorer | Level 3
    6 months ago

    Hi, I download on a unique computer and sign in with my account, but still could't get free 500mb, I would be happy if you could help me

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Damla7363, sorry to see you're not able to redeem your referral space.

    Have you perhaps reached out to the person that sent you the referral, so they can check the status of the referral?

  • Damla7363's avatar
    Damla7363
    Explorer | Level 3
    6 months ago

    yes, it still appears as "invitation sent" status, what could be the problem

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    Damla7363 wrote:

    yes, it still appears as "invitation sent" status, what could be the problem

    Did you create the account using the same email address that the invitation was sent to? Did you actually click the link in the invitation, or just create an account on your own?

  • Damla7363's avatar
    Damla7363
    Explorer | Level 3
    6 months ago

    I use the same email address that the invitation sent and click the link

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Damla7363! I’ve gone ahead and logged a ticket at your Community email address.

    Can you please check it and reply back? I’ll be able to further assist this way.

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