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Radu 's avatar
Radu
New member | Level 2
2 years ago
Solved

I get an error about not having enough hard drive space, but that's not true.

I receive the message not enough hard drive to sync files, while there is plenty of space on my harddrive. I tried to unlink/link the account, restart , delete the Dropbox app and reinstall, nothing seems to work. Thank you for your support. 

Error Messages
Storage space
  • Radu 's avatar
    Radu
    2 years ago

    Hi Nancy, thank you very much for replying back. I kind of figured out what the problem was, Dropbox is not considering the purgeable space on the mac as empty available space. Space became available after the TM backup was completed so all of sudden lots of space is now freed up. Thank you for your support!

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome to our forum, Radu! Hope all is well.

     

    Can you send me a full screenshot of the error message you're getting, as well as what you see as your available hard drive space? 

     

    Give me a nudge when you’re ready.

  • Radu 's avatar
    Radu
    New member | Level 2
    2 years ago

    Hi Nancy, thank you very much for replying back. I kind of figured out what the problem was, Dropbox is not considering the purgeable space on the mac as empty available space. Space became available after the TM backup was completed so all of sudden lots of space is now freed up. Thank you for your support!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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