The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

GOLDen1's avatar
GOLDen1
Explorer | Level 4
2 months ago

I received an email about my storage being full, but see no files when I log into my account.

I have an account with Dropbox but I don't use it. I don't have any files, folders, photo's etc on my account yet I am recently getting emails saying my storage is full.  When I log in to my account I can't see an files, folders, photo's etc.

  • Hey GOLDen1, I hope you're doing well!

     

    Is it possible that you've accidentally enabled our Backup feature?

     

    Also, what do you see when you access your account's plan page here? Feel free to send me a screenshot, in order for me to have a visual too.

     

    I'll be waiting your updates!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey GOLDen1, I hope you're doing well!

     

    Is it possible that you've accidentally enabled our Backup feature?

     

    Also, what do you see when you access your account's plan page here? Feel free to send me a screenshot, in order for me to have a visual too.

     

    I'll be waiting your updates!

    • GOLDen1's avatar
      GOLDen1
      Explorer | Level 4
      Thank you. Yes backup was automatically on. Not sure what was being backed up but deleted it & all good now. Thanks
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Happy to see that your issue is now resolved GOLDen1!

         

        Give me a shout if you need anything else! 😀

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!