I referred a friend, but the referral has been marked as ineligible.

Thanks for posting here, Makai808! 

Just to clarify, she’s followed all of these steps, correct? 

If she has, I can log a ticket for you and further assist via email. 

Let me know.

Hello, yes all the steps were completed. As far as validating her email address she doesn't recall, but there isn't any notification that her email has to be validated, so assume she clicked on a link from Dropbox that validated her email already. Also, there doesn't seem to be a way to resend a verification email.

She can try to follow these steps once more to make sure her email address is verified.

Also, the computer that you mentioned in the beginning, it didn’t previously have Dropbox installed on it, correct? I’d just like to make sure that no one had previously logged in to Dropbox on that device.

yes, the computer is a relatively new mac that didn't have dropbox installed. I don't recall if I logged into my account to get the referral code, but dropbox was installed using the referral code.

Using the instructions to verify the email by clicking on instruction no. 2 "Send a verification to the email address associated with your account" to resend a verification email returns an error page "something went wrong" with a purple target graphic on the dropbox.com site. There does not seem to be anywhere on the dropbox.com site (settings or manage account) to resend a verification link.

I see, no worries (to be honest, it sounds like she has already verified her Dropbox email address). 

Can I go ahead and log a ticket for you then? We’ll be able to check this further this way.

ok, yes, please log a ticket

Hi Makai808, happy Monday! 

I just sent you a new email, and I'll be happy to take it from there.

Thanks a bunch!