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Forum Discussion
I referred a friend to Dropbox, but their referral has been marked as ineligible.
i refer to a friend: [...], but referral ineligible. Could Support team add back my referral free storage bonus to my account: [...] ? [email addresses removed per Community Guidelines]
6 Replies
- Nancy
Dropbox Staff
Hey chuchunchau, thanks for posting here today.
Can you please have a look at this Help Center article, if you haven’t already?
Is there any chance the recipient of the referral space already has a Dropbox account of their own, or that they’re trying to create one and redeem the space from the same computer as you?
Let me know what you find.
hi Nancy
yes my friend uses my old computer that i sold to him.
- Nancy
Thanks for clarifying, chuchunchau. Can I go ahead and log a new ticket for you then?
I can message you to the email address that’s linked to your Community profile here; I’ll be able to see more details on your Dropbox account after that and check what may be happening.
hi Nancy, yes please go ahead.
- Walter
Thanks for the cooperation chuchunchau - I've just followed up via email, so please have a look at your inbox and we'll take it from there.
