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I was invited to join a Business plan, but I still have 2GB, why?
Hello,
I recenlty created a new free account on Dropbox with my work e-mail in order to start a project in my office. After this account was created, my storage had a capacity of 2 GB. Soon after, my boss submitted the trial version of a Standard plan (the one with a storage of 5 TB) in order to work with a team of 15-20 people to read and write files. My problem is that, even though i was added to the plan via-email invitation, I cannot load nor sincronize any file anymore because I exceeded the limit of 2 GB. If I got this correct, I am using a standard plan with a storage of 2 GB instead of 5 TB.
Am I doing somthing wrong? Did we miss something?
Thanks in advance.
6 Replies
- Mark
Super User II
Hi FulPo
You need to have fully joined that plan so that you are a paid user within it (or trial). So check what www.dropbox.com/account/plan shows. It sounds like you have actually just been added to a shared folder instead which would use your quota and not be a part of the Team
OK, i checked at the link you gave me. As you said, I am using a Dropbox Basic plan with my work account. Can you please help me to finalize the procedure to fully join the plan? Do I have to link the team account "account settings" by logging in with the team credentials?
- Megan
Dropbox Staff
Hi FulPo, happy Monday!
You'd need to ask for the admin of the team to invite you to the Business plan, in order for you to be able to join.
You mentioned that this has happened already. Did he invite to the Business team the Dropbox account you're already looking at, or a different one?
Is it possible that you have two different accounts?
Let me know!
