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araid's avatar
araid
New member | Level 1
11 months ago

Lost earned space after unlinking business account

I used to have around 20GB of storage space in my basic plan, earned when I joined through different promotions. This was recently downgraded to 5GB with zero explanation.

What triggered it was an unlinking of the business account. My macOS Dropbox app was connected to both my personal and work accounts, but my company recently decided to stop using Dropbox and deactivated the business account automatically. For some reason this triggered a decrease in my storage quota, as seen on https://www.dropbox.com/events.

How do I get that storage back?

Quota
Storage space

7 Replies

  • araid's avatar
    araid
    New member | Level 1
    11 months ago

    500MB from a referral, 3GB from Camera Uploads, 250MB from Getting Started.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey araid, is it possible that you had some kind of promotion that may have expired?

  • araid's avatar
    araid
    New member | Level 1
    11 months ago

    No, I had the same storage for many years, since I completed some initial promotions around 2012. The timing of this downgrade was exactly the same as the unlinking of the business account (which was under a different email btw). 

    Can you find out the reason of the quota decrease that I showed in the screenshot?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for checking, araid.

    Since we don't have access to info that's specific to your account here on the Community, can we send you an email, so we can investigate internally?

  • araid's avatar
    araid
    New member | Level 1
    11 months ago

    Yes please. Appreciate your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey araid, happy Monday!

    I just sent you an email. I'll see you there, and we'll continue troubleshooting.

    Thanks!

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