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My account shows there are 33GB of backups, but my Backups page is empty.
Hello,
My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?
Hi Nancy,
I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.
6 Replies
- Megan
Dropbox Community Moderator
Hey Hannujar, welcome to our Community!
Interesting indeed. Just to double-check here: when you visit your Backup page online, it shows as entirely empty, right?
Would you mind sharing a screenshot with me, please?
Let me know more!
Hi Megan,
Yes, completely empty, screenshot below.
- Nancy
Thanks for the screenshot, Hannujar! Are you still not seeing any backup files if you follow these steps?
Hi Nancy,
I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.
Hi Nancy,
I faced the similar problem now . My storage shown as above but I couldn't find where is the backup file . i want to free up my space and storage . Please help . TQ- Megan
Hey Fatin, I hope you're doing well!
Can you try accessing your Backup page online, and let me know if you see any active backups there that you can disable?
Keep me posted!
