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My Dropbox account is showing 3x more data than I have on my disc and shared folders.
Hi, recently my Dropbox has warned me about going above quota (I use basic and should have a total of 4.8 GB available). The problem is - it is showing that I've gone to more than 12 GB when in fact I'm using less than 4.6.
Here are some screenshots showing what I've been able to determine so far:
- Here's the warning message:
- Dropbox on my hard drive (I have no files which are exclusively in cloud so this should equal my personal data stored on Dropbox):
Sizes of the shared folders I'm a member of:
From what I see, worst case I should be slightly over quota, but certainly not at 12 GB mark.
Any ideas??
Thx
Hey, thank you for this link!
Turns out, bulk of my Dropbox is assigned 'backup'. Upon further inspection, it seems that I've mistakenly clicked on backing up an SD card I use to Dropbox. Since it's a dashcam card, it was filled with recordings, and the rest is history.
I've deleted the backup and everything is now back to normal. Thank you once again! đ
3 Replies
- Mark
Super User II
Any ideas??
Shared Folders stop syncing once you are over capacity, but, they can continue to have files put in them. So, for example, that bottom one with only 1MB in it could now have 10gb in it but you'd not know as syncing has stopped. Thats also why your machine is showing different values - as its not downloading.
Have a look at http://www.dropbox.com/account/plan to see how much the shared folders are using
Hey, thank you for this link!
Turns out, bulk of my Dropbox is assigned 'backup'. Upon further inspection, it seems that I've mistakenly clicked on backing up an SD card I use to Dropbox. Since it's a dashcam card, it was filled with recordings, and the rest is history.
I've deleted the backup and everything is now back to normal. Thank you once again! đ
- T_theresa_A
Community Manager
Hi there đ and welcome back to the Dropbox Community â weâre always happy to have you here!
A huge thanks for following up with your findings and for breaking it down so clearly. Itâs insights like yours that really help others navigate similar situations, and youâve added real value to the conversation here. Much appreciated! đ
Iâm Theresa đ©âđ», one of the Community Managers in the forum. I love seeing our members learn from each other and share tips that make Dropbox even easier to use.
By the way, is there a Dropbox feature youâve come to rely on more lately? Always curious what folks are finding most helpful these days.
Chat soon,
Tđș (Dropbox Community Manager)
