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My Dropbox account is showing that it's out of space while it's not
No file is updating/syncing even after clearing my storage, what is the solution? The screenshot shows clearly the total file size right now in my dropbox.
Hi there, Shahriar Sanzid, thanks for joining the Dropbox Community.
If your account shows that it's out of space, when seemingly it's not, you need to check two things:
- If you have any shared folders in your account (shared folders take up space in each member's account)
- If you have any backup files
Let me know what you find!
4 Replies
- Hannah
Dropbox Community Moderator
Hi there, Shahriar Sanzid, thanks for joining the Dropbox Community.
If your account shows that it's out of space, when seemingly it's not, you need to check two things:
- If you have any shared folders in your account (shared folders take up space in each member's account)
- If you have any backup files
Let me know what you find!
Got it, Thanks
- Hannah
Not a problem, Shahriar!
If you need anything else, let us know.
Have a great day!
- T_theresa_A
Community Manager
Hi there Shahriar Sanzid and thanks for stopping by the Dropbox Community. I’m so pleased to hear you were able to get the storage issue figured out,
I’m Theresa 👩💻, one of the Community Managers here. I’m always hopping into threads or kicking off new conversations across the forum. Since you’re clearly keeping things neat and tidy in your account, I’d love to hear... is there a Dropbox tool or feature that you find especially useful?
Chat soon,
T😸 (Dropbox Community Manager)
