Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
My referral has been marked ineligible, even though my coworker's computer is brand new.
I referred a coworker whose computer was total new and never had Dropbox before but my referral was tagged as ineligible. I am unable to contact support because I am using the free version. Any idea how I can get this resolved. Thank you very much.
5 Replies
- Nancy
Dropbox Community Moderator
Hey alvinbryanchen! Thanks for your post.
Since you mention they’re a coworker, is it possible you were both sharing the same IP address when they installed and signed in to the desktop app on their computer?
I’m also guessing they’ve already followed all of these steps, correct?
Keep me posted.
Hi Nancy, yes, we have the same IP since we're connected to the same internet.
We also followed all the steps in the link.- Nancy
I see, thanks for the clarification alvinbryanchen!
Please go to the email address that’s linked to your Community profile and check your inbox; you should have a new email from me, so please reply back to it and I’ll further help.
Nancy hi, Nancy, I invited new people to join Dropbox and the same thing happened again. It says ineligible. What should I do to avoid being ineligible?
- Hannah
Hey alvinbryanchen, I've just sent you an email, so we can investigate this issue a bit further.
Just reply back to me when you have a chance!
