Forum Discussion

millypede's avatar
millypede
New member | Level 1
10 months ago

My referral space is gone and my total space got reduced

Hi

Like others on here I have been using Dropbox for years, and today I noticed that my Dropbox had a little red dot stating that I had run out of storage, my storage dropped from 9.8Gb down to 2Gb, I do not have any emails warning me this, it just seems to happen overnight.

Please advise on how to reclaim my Referred bonuses.

Dropbox Basic
Referrals
Storage space

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey millypede, thanks for joining our Community.

    Referral space is permanent and doesn't get removed, but let's see what's going on here.

    Can you send us a screenshot of what you see in your plan page here?

    Thanks in advance.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks, millypede, it does!

    So, I can see that your space wasn't reduced; it's simply full.

    It seems you're using 9.4 out of 9.38 GB, so you can check out this info on how to add a bit more space to your account, or just delete some files to free up your existing space.

    I hope this clarifies things!

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