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Forum Discussion
Referral bonus marked as ineligible, after my brother claimed it on a new laptop.
Hi, my brother recently bought brand new laptop and registered in addition to MS account my brother account and invited him to install Dropbox using email. On completing all necessary steps I've got status "Ineligible" and he has got the same message Please, clarify what is the reason of the status.
5 Replies
- Walter
Dropbox Community Moderator
Hey varunissar8 - sorry to hear about this.
When it comes to the status you got, note that this may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. If you feel this status is inaccurate, you can double-check the email address of your recipient and try again.
I hope this helps a tad and please let me know if you need any further assistance.
Hi walter,
thank you for your reply.I bought my younger brother a new dell machine i can share the bill and serial no for refence so there is no drop box on the machine.I shared him a referral from my account to add. the only thing common is our internet we share in the house.
please help us with how to get the referral bonus.Thank you
- Nancy
Hey varunissar8! Since we may need some account-specific info in this case, I suggest logging a ticket instead.
Can we reach you to the email address that’s linked to your Community profile here?
Hi Nancy,
that would be kind of you Nancy. My email mail address is [email removed as per Community Guidelines]
- Megan
Hi varunissar8, I just sent you an email!
I'll be happy to continue troubleshooting there. Thanks!
