Forum Discussion

Hadian's avatar
Hadian
Explorer | Level 4
8 months ago

Referral bonus space not applied after friends signed up my invite link.

Hello,  
I have shared my Dropbox referral link with several friends, and they have successfully created accounts using that link. They have also installed the Dropbox desktop application, logged into their accounts, and even shared some folders with me through it. However, the additional storage space that should be awarded for these referrals has not been credited to my account yet. Could someone please help me understand why the referral bonus is not showing up and how I can resolve this issue?  
Thank you in advance for your assistance!

Quota
Referrals

8 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Hadian, thanks for reaching out to us.

    Can you follow these steps to check the status of your referrals and let us know what you find?

    Thanks.

  • Hadian's avatar
    Hadian
    Explorer | Level 4
    8 months ago

    Hi,

    the status for these referral are "Ineligible".

    they did the processes in the same network (in university) but on their own laptops. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 months ago
    Hadian wrote:

    they did the processes in the same network (in university) but on their own laptops.

    And those laptops have never had Dropbox installed on them before? Two of the main reasons for a referral to be listed as ineligible is if the computer has had Dropbox installed before (by anyone, ever), or using the same network.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Hadian, I hope you're doing well!

    If you wish, I can reach out internally in order for us to have a closer look into this, and investigate.

    Let me know if you'd like that, thanks!

  • Hadian's avatar
    Hadian
    Explorer | Level 4
    8 months ago

    hi

    i appreciate if you do this and let me know what the problem was.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Hadian, I just created a ticket on my end for you.

    Check your inbox, and reply back to me as soon as possible.

    Cheers!

  • IvoBerkhoff's avatar
    IvoBerkhoff
    Explorer | Level 3
    8 months ago

    Hi,

    I have the same problem here. 2 referrals saying 'Not eligible', what are the reasons for this, and one says 'waiting for installation', but it has been installed en is used.

    Thanks for your answer

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey there, IvoBerkhoff, welcome to our Community!

    I just sent you an email, in order for us to investigate further.

    I'll see you there!

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