Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Referral bonus space not applied after friends signed up my invite link.
Hello,
I have shared my Dropbox referral link with several friends, and they have successfully created accounts using that link. They have also installed the Dropbox desktop application, logged into their accounts, and even shared some folders with me through it. However, the additional storage space that should be awarded for these referrals has not been credited to my account yet. Could someone please help me understand why the referral bonus is not showing up and how I can resolve this issue?
Thank you in advance for your assistance!
8 Replies
- Hannah
Dropbox Community Moderator
Hey Hadian, thanks for reaching out to us.
Can you follow these steps to check the status of your referrals and let us know what you find?
Thanks.
Hi,
the status for these referral are "Ineligible".
they did the processes in the same network (in university) but on their own laptops.
- Rich
Super User II
they did the processes in the same network (in university) but on their own laptops.
And those laptops have never had Dropbox installed on them before? Two of the main reasons for a referral to be listed as ineligible is if the computer has had Dropbox installed before (by anyone, ever), or using the same network.
hi
i appreciate if you do this and let me know what the problem was.
Hi,
I have the same problem here. 2 referrals saying 'Not eligible', what are the reasons for this, and one says 'waiting for installation', but it has been installed en is used.
Thanks for your answer
- Megan
Hey there, IvoBerkhoff, welcome to our Community!
I just sent you an email, in order for us to investigate further.
I'll see you there!
