Referral shows as ineligible. What can I do?

Sorry to revive an old thread but I'm having the same issue. Just set up my new HP laptop with a new dropbox account and I only have 2gb. I used the hp included installer from the "dropbox promotion" link. I'm wondering if it's because I initially set up the account as a business account, it asked how I'd use dropbox and I chose biz but then it created a team and a bunch of stuff I didn't want to I canceled the trial but now I only have 2gb. How can I fix and get my promotion space?

When I was creating the account it asked if I would use it for personal or biz use, I chose biz not realizing that it would sign me up for a business trial. Could that be the issue? Following the link in the referral email now just sends me to https://www.dropbox.com/space-upgrade

Hi there, SheilaC, thanks for bringing this to our attention.

Can we send you an email, so we can investigate this internally?

Thanks.

Yes please, I meant to post on another thread about the hp promotion. I would love help with both.

Hey SheilaC, no worries I got it.

I just sent you an email. Reply back to me, and we'll have a look at both of the issues you mentioned here.

Thanks! 😇

Responded to your email and waiting for next steps.