Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jediBui - thanks for using Dropbox and welcome to the Community.

     

    It sounds like you might have logged into or created another account, instead of changing the log in process on your account.

     

    Is it possible that you used a slightly different email address or that you have more than one Dropbox accounts perhaps?

     

    Let us know more and we'll take it from there.

  • jediBui's avatar
    jediBui
    Explorer | Level 3
    2 years ago
    thanks for the reply. yes i think you are correct. how do i get my original account back? the email address that i used for the original account is my current google account.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi jediBui, have you tried signing out of your current account, and then singing in the one you used before, and that has your referrals linked? 

  • jediBui's avatar
    jediBui
    Explorer | Level 3
    2 years ago
    yes ive tried logging out/in. clearing cache different browser. no luck.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jediBui, do you mean that you logged in with the correct email/password and are still seeing the second account, which is under a different address?

  • jediBui's avatar
    jediBui
    Explorer | Level 3
    2 years ago
    no i am able to log into the account correctly. however all of my referrals bonus are not showing up since i switched to google login. for clarity, previously i used the same google email address as the login id.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, jediBui! 

     

    Can you please check your Gmail address and let me know if you see any emails there from Dropbox that are a bit older? 

     

    If not, is it possible that the email address you previously set up your Dropbox account with had any typos?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!