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The iOS/iPad app is reporting that I'm out of device storage
Both the Dropbox app on my iPhone and my iPad are stating I am out of local iPhone storage when I have plenty.
I launch app and it says: “To continue using Dropbox, delete some files, photos, or apps from your device.
Yet my iPhone 16 Pro Max shows I’m using only 199.09GB of 1.02TB
And my iPad Pro shows I’m using only 322.48GB of 2TB.. So not using anywhere near all my storage so not sure why not letting me use the App. Can use fine on MacBook, windows and a Android Phone its only with the iOS Devices :-(
7 Replies
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, DigitalMayhem.
That's quite strange indeed; have you tried to uninstall and reinstall the apps, to see if it helps?
Make sure to also clear the app's cache. To do so, open the app, tap on "account", then on the gear icon, then on "clear cache".
Let me know how it goes.
I cant even open the app it litterly gives me a white screen with just a picture and says
”To continue using Dropbox, delete some files, photos, or apps from your device. There is no buttons or anything can click on…”
Yes have tried to uninstall and reinstall but that alone is pain in the ass as use Apple Business Management and app is set to required so when try to delete it I get “Uninstall Not Allowed - This app cannot be deleted because it is required by COMPANY NAME HERE” so then I have to contact IT who then has to delete for me. Then reinstall…
Not issue is happening on both my iPhone 16 Pro Max as well as my iPad Pro (M4)..
I just ran into the same issue. Did you figure anything out?
I have uninstalled it and reinstalled. Still the same message. The app doesnt even load, it just goes to this screen. The ipad is not even half full. It is managed by apple manager. Im able to log in to the site via safari only.
